Visit an Authorised Service Centre
Take your vehicle to an authorised dealer service centre. Bring your warranty booklet and service records so your cover can be verified.
Claims Support
How to Make
a Warranty Claim
If your car, SUV, or two-wheeler needs a covered repair, follow these steps at an authorised service centre. WGY supports you from diagnosis through to approved repair.
Authorised
Service Network
24h
Estimate Review Target
UAE
Nationwide Support
Before You Claim
Keep Your Warranty Valid
Following these steps helps ensure your claim can be processed smoothly when you need a covered repair.
1
Use Authorised Service Centres
Keep routine servicing and repairs at an authorised agent service centre as recommended by your vehicle manufacturer.
2
Report Faults Promptly
Contact an authorised service centre as soon as you notice a fault or warning sign to avoid further damage to covered parts.
3
Keep Your Service Records
Retain all service invoices and maintenance documents as proof of regular upkeep — you may need these when making a claim.
Cars & SUVs
Four-Wheelers
Claim Steps for Your Vehicle
Take your car or SUV to an authorised dealer service centre when a covered fault occurs.
- 1
- 2
Diagnosis and Repair Estimate
Ask the service centre to diagnose the fault and provide a written repair estimate. You may inspect the vehicle before any repair work begins.
- 3
Approval Before Repair
The service centre will obtain approval from WGY before starting covered repairs. You may be asked to approve disassembly to identify the fault — if the issue is not covered, you may be responsible for those costs.
- 4
Covered Repair Completed
Once approved, covered repair costs are handled through our claims process. Using an authorised service centre helps keep your warranty valid.
- 1
Visit an Authorised Service Centre
Take your vehicle to an authorised dealer service centre. Bring your warranty booklet and service records so your cover can be verified.
- 2
Diagnosis and Repair Estimate
Ask the service centre to diagnose the fault and provide a written repair estimate. You may inspect the vehicle before any repair work begins.
- 3
Approval Before Repair
The service centre will obtain approval from WGY before starting covered repairs. You may be asked to approve disassembly to identify the fault — if the issue is not covered, you may be responsible for those costs.
- 4
Covered Repair Completed
Once approved, covered repair costs are handled through our claims process. Using an authorised service centre helps keep your warranty valid.
Motorcycles & Scooters
Two-Wheelers
Claim Steps for Your Bike
If your motorcycle or scooter needs a covered repair, follow this process through an authorised service centre.
- 1
Report the Issue
Visit an authorised service centre as soon as a covered mechanical fault occurs. Do not delay reporting — early action helps protect covered components.
- 2
Provide Your Documents
Share your warranty details, purchase invoice if available, and vehicle identification such as the frame or chassis number.
- 3
Repair Estimate Review
The service centre submits the repair estimate for review. We aim to respond within 24 hours once a complete estimate is received.
- 4
Authorised Repair
After approval, the authorised service centre completes the repair and your bike is ready to collect.
- 1
Report the Issue
Visit an authorised service centre as soon as a covered mechanical fault occurs. Do not delay reporting — early action helps protect covered components.
- 2
Provide Your Documents
Share your warranty details, purchase invoice if available, and vehicle identification such as the frame or chassis number.
- 3
Repair Estimate Review
The service centre submits the repair estimate for review. We aim to respond within 24 hours once a complete estimate is received.
- 4
Authorised Repair
After approval, the authorised service centre completes the repair and your bike is ready to collect.
Good to Know
Important Notes
These points apply to warranty claims across our car, SUV, and two-wheeler plans.
- 1Repairs carried out outside an authorised service network may require you to pay repair costs upfront, even if the fault would otherwise be covered.
- 2You may be asked to approve disassembly to diagnose a fault. If the issue is not covered under your plan, you may be responsible for diagnostic or disassembly costs.
- 3Each covered part may only be replaced once during the life of your warranty, unless your plan documents state otherwise.
- 4Failure to maintain scheduled servicing at an authorised agent may affect your eligibility to claim.
- 5Towing or recovery charges to reach a workshop are not covered under two-wheeler extended warranty plans.
This page is a customer summary only. Your warranty booklet and policy terms govern eligibility, coverage, exclusions, and the full claims process. Plans sold in the UAE by We Got You Warranties are underwritten by Extended Warranty Bahrain W.L.L..
Underwriting Partner
Underwritten by Extended Warranty Bahrain W.L.L.
Extended warranty plans purchased through We Got You Warranties for customers in the United Arab Emirates are underwritten by Extended Warranty Bahrain W.L.L. (EWB), a warranty solutions provider incorporated in the Kingdom of Bahrain. Valid claims are reviewed, administered, and settled in accordance with your warranty booklet and policy terms.
We Got You Warranties is your customer-facing partner in the UAE for plan sales, support, and claims guidance. Coverage, exclusions, and claim procedures are governed by your warranty documentation.
Need Help With a Claim?
Find an authorised workshop near you or contact our team for claims support across the UAE.